REFUND POLICY
# Refund Policy
Last Updated: September 1, 2026
This Refund Policy applies to digital course purchases from Brooke Neborsky LLC, doing business as Daily Self Massage, at https://dailyselfmassage.com. It covers Release Your Jaw ($247 one-time) and every other Daily Self Massage digital course we offer now or later.
Physical products and other orders placed on the Après Surf shop at https://www.apressurfmaui.com follow the refund terms shown at that shop’s checkout, not the digital-course rules below.
## 1. All sales final once access is granted
Because our courses are digital content delivered immediately, all sales are final once we grant you access to the course.
After access is granted:
1. We do not refund because you changed your mind.
2. We do not refund because you have not had time to watch the lessons.
3. We do not refund because you did not get a particular result, including pain relief or a change in jaw, head, or ear symptoms. The Medical Disclaimer explains that results are not guaranteed.
4. We do not refund because you decided a technique, including intra-oral (buccal) self-massage, is not for you, except where a law that cannot be waived requires otherwise.
5. We do not give a partial refund for unused lessons.
“Access is granted” means we have enabled the course on your Daily Self Massage account (or otherwise delivered the digital content) after payment is confirmed. You do not need to have clicked play on a video for access to count as granted.
## 2. The only exceptions
We will help in only these situations:
### 2.1 You never received access
If you paid and we never granted access, email info@dailyselfmassage.com. We will first try to restore or complete access to the course you bought. If we cannot reasonably provide access, we will refund the amount you paid for that course.
Please include the email on the account, the course name, the approximate time of payment, and any PayPal receipt you have.
### 2.2 Duplicate charge
If you were charged more than once for the same course in error, email us. We will refund the duplicate charge. We will not refund the charge that corresponds to the access you actually received.
We may ask you to confirm PayPal transaction IDs so we can see what posted.
## 3. Immediate access and the EU / UK 14-day withdrawal right
Our digital content is delivered immediately after purchase.
By buying a course and receiving immediate access, you:
1. Request immediate performance of the digital content, and
2. Acknowledge that you lose the 14-day right of withdrawal that might otherwise apply to distance contracts in the European Union, the United Kingdom, and similar jurisdictions, for that digital content.
Checkout repeats this request and acknowledgment. Completing purchase with immediate access is your agreement to those two points.
If a non-waivable law in your country requires a different result in a specific case (for example, we failed to supply the content), we will comply with that law. That is not a general cooling-off refund for content you already received.
## 4. Lifetime access is not a refund guarantee
“Lifetime access” means you may use the course through your account for as long as Brooke Neborsky LLC continues to offer that course. If we stop offering the course or the Company ceases operations, access may end. That event does not, by itself, create an extra refund. See the Terms of Service for the full definition.
## 5. Chargebacks
If you have a billing problem, email info@dailyselfmassage.com before you open a PayPal dispute or a card chargeback. Most access problems can be fixed by restoring login.
If you open a chargeback after you received access, we will provide PayPal (and, if needed, your bank) with records showing the purchase, the clickwrap acceptance, this Refund Policy, and that access was granted. We may pause or terminate course access during an open chargeback on that purchase.
A chargeback is not an extra refund program. Filing one in order to keep the course without paying is a Terms violation.
## 6. Discounted, free, and complimentary access
If a discount code reduces the price, any refund we owe under Section 2 is based on the amount you actually paid, not on the full list price. If you paid $0 (complimentary or 100% off), there is no payment to refund. The rest of these rules, including all-sales-final once access is granted, still apply.
## 7. Après Surf shop orders
Hats, oils, gift cards, and other products sold at https://www.apressurfmaui.com are not digital courses. Refunds, returns, and shipping issues for those orders follow the policy and checkout terms on that Shopify shop. Email us at info@dailyselfmassage.com if you are unsure which purchase you mean, and we will point you to the right path.
## 8. How we refund
When a refund is due under this Policy, we refund through the original PayPal path where we can. Timing then depends on PayPal and your bank. We do not refund in cash, check, or store credit unless we agree in writing.
## 9. How to contact billing
Brooke Neborsky LLC
doing business as Daily Self Massage and Après Surf
106 Kawehi Pl
Kula, HI 96790
United States
Email: info@dailyselfmassage.com
Phone: (808) 727-9244
Please use the subject line “Billing” or “Refund” and include your account email, course name, and PayPal receipt if you have it. We read this inbox for access problems, duplicate charges, and billing questions.